ITIL® is considered as the most successful framework for IT service management. For more than 3 decades now ITIL® offers a very valueable collection of knowledge, built on the experience of numerous experts in the IT sector. Allmost all successful IT...
ITIL 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like: How do we create value for the customer and for the IT? What is the role of I...